New York City

IT Support Lead

USD 87K–125K / yearHybridSeniorIT support and administration

JiraMongoDBAWSGCPAzureTicketing systemsEscalation managementNPS/CSATRoot cause analysisRisk managementVendor management

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IT Support Lead is an open role at MongoDB, a software company in developer tools and infrastructure. The role is hybrid, based in New York City, United States. Our labels mark it as a senior-level role in IT support and administration. Technologies named in the posting: Jira, MongoDB, AWS, GCP and Azure. The role includes up to 10% travel. MongoDB has 99 open positions on this site, 42 of them in IT and engineering.

Posted today · Last checked 2026-11-10

About MongoDB

Developer tools and infrastructure Software product company 99 open positions, 42% in IT and engineering. Most open roles: Software engineering (general) (30), DevOps / SRE / platform / cloud (13), Marketing and communications (9).

All open jobs at MongoDB →

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817 open IT support and administration jobs in the United States All open jobs at MongoDB →

Workplace	Hybrid
Seniority	Senior
Role	IT support and administration
Countries	United States
Key facts	Stack: Jira, MongoDB, AWS, GCP, Azure · Travel: 10%

The full description is on the original posting. Labels are set automatically and can be wrong. About the data